Frequently Asked Questions

Some mental health billing services tell you to send in your information whenever you like, and emphasize that you retain control of your money because insurance payments are mailed directly to you.

We tried running our business that way years ago. Nothing but headaches! It led to payment delays, missing authorizations, incomplete and unreadable faxes, and plenty of time wasted on solving preventable problems. We would much rather save you hours every month opening mail and standing over your fax machine to make sure everything went through. Our method produces much higher quality data, cleaner claims, and fewer problems for everyone.

Why do you want me to fax the day sheet every day?

Faxing your work daily enables us to submit claims much more frequently. Insurance payments arrive throughout the month instead of once or twice. This creates a more reliable source of cash flow for you.

I’m nervous about having insurance payments mailed to you. That feels like I’m losing control of my money.

You NEVER lose control of your money. Checks are always payable to you, and simply delivered to us. We have no authority to cash checks or withdraw money. We have no access to your bank account other than being the gopher who makes deposits. In reality, very few insurance payments are mailed to us because we enroll you for direct deposit whenever possible. It’s far more secure and reliable than paper checks. But for your peace of mind, we carry errors and omissions insurance.